Michelle Douglas sole trader (referred to as “we”, “us” and “our”) is “data controller” for the purposes of the EU General Data Protection Regulation, and the UK Data Protection Act 2018 (as mentioned from time to time (“Data Protection Law”). This means that we are responsible for and control the processing of your personal information (which means information that identifies you or could identify you. To get in touch with us please see the “contact us” section.

We are committed to protecting your personal information and being transparent about the personal information we hold and how we use it. This Privacy Notice describes the ways in which we collect and use your personal information in connection with the Ting! website.

Please read this privacy policy carefully, as it will help you understand what we do with the information that we collect.

We collect personal information when you choose to provide it to us. The personal information that we collect depends on the context of your interactions with us and the Ting! website, the choices you make and the products and features you use. The personal information you provide may include:

Your name and contact details (including your email address, postal address and telephone number).

Your preferences in receiving email marketing from us.

Information you provide when you correspond and communicate with us, for example if you communicate us by email, telephone, post or social media channels to ask us a question about one of our books we may keep a record of that correspondence as well as our internal correspondence relating to your enquiry, billing addresses, debit/credit card numbers and other similar information.

You agree that we have the right to share your personal information with our payment service providers for the purposes of authorising funding of the orders you place. We do not store your payment (debit or credit) card data in our systems, all data is securely transmitted to our service providers, after which we store limited transactional data such as authorisation codes which we keep along with your order information. Our payment service provider is Stripe and Woocommerce and you can contact them on www.stripe.com and www.woocommerce.com to obtain details of their privacy policy and terms and conditions.

We may provide you with the option to register with us using your existing social media account details, like your Facebook or Twitter. If you choose to register in this way, we will collect the information.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Some information such as your Internet Protocol (IP) address and/or browser and device characteristics are collected automatically when you visit our website.

We automatically collect certain information when you visit, use or navigate our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.
We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our website for a variety of business purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive to facilitate account creation and login process, to post testimonials, request feedback, to manage user accounts, fulfil and manage orders, to deliver and facilitate delivery to the user, and to respond to user requests.

We post testimonials on our website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at sayhellototing@gmail.com and be sure to include your name, testimonial location, and contact information.

We may use your information for other business purposes like identifying usage trends, analysing data, determining the effectiveness of our promotional campaigns and to evaluate and improve our website, products, marketing and your user experience.

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

We may process or share your data that we hold based on consent, legitimate interests, performance of contract, vital interests, and legal obligations.

We may need to process your data or share your personal information in the event of a business transfer or if we need to share your data with third-party vendors, service providers, contractors or agents who are performing services on our behalf.

Unless described in this privacy notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We only share information with payment processors, order fulfilment service provider, website hosting service providers and social networks.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

If you choose to register or log in to our services using a social media account, we may have access to certain information about you.

Our website may offer you the ability to register and login using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from that social media provider.

Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

We may transfer, store, and process your information in countries other than your own.

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

We aim to protect your personal information through organizational and technical security measures. Despite our efforts, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to improperly collect, access, steal, or modify your information. Transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.

This website contains information about our books and products for children, but it is directed at adults, not children and we do not knowingly collect personal information from children through this website. You must be over 18 to buy from this site or receive email updates.

If you have questions or comments about your privacy rights, or wish to review, terminate or change the information in your account, you may email us at sayhellototing@gmail.com.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our website.
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. We may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

We do not currently respond to DNT (Do Not Track) browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you but we encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Last updated January 2022.

If you have questions or comments about this notice, you may email us at sayhellototing@gmail.com or by post to:

Michelle Douglas
44 Priest Avenue,
Wokingham, England RG40 2LX
United Kingdom